Shipping & Delivery
Estimated Delivery Time is split into two parts: Processing Time and Shipping Time.
Processing Time may differ from different products and designs, as a guide
Processing time takes between 3-15 working days
Shipping time takes between 8-12 working days
You can email us at firstname.lastname@example.org if you have any questions on shipping & delivery
If your item does not arrive within the estimated delivery time, please contact us at email@example.com.
We are not responsible for any loss of mail.
We are not responsible for any custom duty or import tax
Refund or exchange an item
Faulty Item / Wrong item
Refund (less shipping)/ exchange is possible when you receive a faulty or incorrect item from what you ordered. Please e-mail us quoting your order details and the reason for return. Once you receive a confirmation e-mail from us, you can return the item.
Refund/Exchange will be done within 3 working days after we receive the item back. Upon receiving the returned item, we will send you a replacement or in circumstances when the replacement item is out of stock, we will issue a refund.
You have 7 days from receipt of the item to contact our customer care and arrange to return it to us.
Please note that the item is your responsibility until it reaches us.
Please return the item to the address found at the back of your package and address it to ‘JustWeddingBells.com Returns’.
NOTE: We will not accept returns on following condition:
Special Orders - dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required.